The antecedents of disputes: complaining and claiming

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URI: http://hdl.handle.net/10900/96927
http://nbn-resolving.de/urn:nbn:de:bsz:21-dspace-969271
http://dx.doi.org/10.15496/publikation-38310
Dokumentart: Aufsatz
Date: 2011
Source: Oñati Socio-Legal Series, 1-5, 2011
Language: English
Faculty: Das kriminologische Repository des <a href="http://www.fidkrim.de">Fachinformationsdienstes Kriminologie</a> enthält forschungs- und fachrelevante Literatur mit dem Schwerpunkt auf "graue Literatur" (Berichte von Ministerien, amtliche Statistiken etc.). Alle Dokumente werden auch in der kriminologischen Literaturdatenbank <a href="https://krimdok.uni-tuebingen.de">KrimDok</a> nachgewiesen.
Department: Kriminologie
DDC Classifikation: 340 - Law
Keywords: Rechtsprechung
Other Keywords:
Claiming
Complaining
Propensity to Sue
Litigiousness
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Abstract:

This paper focuses on the earliest stages of the problem resolution function of law and legal institutions: the emergence of grievances and their communication to a responsible party as complaints and claims. While the literature on this subject is broad, both in terms of methods and in terms of the fairly large number of countries where empirical research on this subject has been conducted, it seems appropriate to ask the question, what do we know and not know about this subject? This paper seeks to answer this question and to suggest fruitful avenues of future inquiry. I first discuss the primary metaphors used in the literature. Following that I describe the broad approaches that have been applied in empirical research regarding complaining and claiming. I then examine the explanations that have been advanced for variations in complaining and claiming patterns, both at the individual and the aggregate levels; in this section I identify points of general agreement and issues where agreement is lacking. Finally, I propose an agenda for future research related to complaining and claiming.

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