Legitimacy in Policing: A Systematic Review

Abstract

Police require voluntary cooperation from the general public to be effective in controlling crime and maintaining order. Research shows that citizens are more likely to comply and cooperate with police and obey the law when they view the police as legitimate. The most common pathway that the police use to increase citizen perceptions of legitimacy is through the use of procedural justice. Procedural justice, as described in the literature, comprises four essential components. These components are citizen participation in the proceedings prior to an authority reaching a decision (or voice), perceived neutrality of the authority in making the decision, whether or not the authority showed dignity and respect toward citizens throughout the interaction, and whether or not the authority conveyed trustworthy motives. Police departments throughout the world are implicitly and explicitly weaving the dialogue of these four principles of procedural justice (treating people with dignity and respect, giving citizens “voice” during encounters, being neutral in decision making, and conveying trustworthy motives) into their operational policing programs and interventions. This review synthesizes published and unpublished empirical evidence on the impact of interventions led by the public police to enhance citizen perceptions of police legitimacy. Our objective is to provide a systematic review of the direct and indirect benefits of policing approaches that foster legitimacy in policing that either report an explicit statement that the intervention sought to increase legitimacy or report that there was an application of at least one of the principles of procedural justice: participation, neutrality, dignity/respect, and trustworthy motives.